Pick & Pack Services
Pick & Pack Solutions for High-Volume, Small-Parcel D2C Brands
Pick and pack is where your customer’s experience is won or lost: the right items, packed with care, and out the door on time. At our warehouse in Norcross, GA, every order passes through the hands of people who have done this work for years. Our pick and pack service turns each open order into a labeled, rate-shopped package, often within hours of checkout. For the end-to-end view, from integrations to returns, see our ecommerce fulfillment services.
SCOPE OF SERVICES
Our pick and pack fulfillment services cover every hands-on step after checkout, from pulling items off the shelf to sealing the box. Every order is second-person verified for accuracy, and orders received by 1 PM EST ship the same day.
Accurate Picking & Verification
Orders are batched for our pickers, picked, and checked for accuracy. Then a second person verifies every order before it leaves the building. That is how we hold 99.97% order accuracy and spare you the reshipments, returns, and bad reviews a mis-pick brings.
Packing to Your Specifications
We pack every order to your specifications, in standard materials or your own custom branded packaging. Because we see your products every day, we also help right-size your packaging to cut dimensional-weight charges and reduce damage.
Rate-Shopped Shipping & Tracking
Each package’s weight, dimensions, and destination decide which carrier it goes out with, whether that’s USPS, FedEx, DHL, or Amazon. Amazon’s delivery network, open to only a select group of 3PLs, now handles roughly 40% of the parcels we ship, and you don’t need Seller Fulfilled Prime to use it. Tracking details sync back to your store and reach your customer automatically.
OUR PROCESS
Every order follows the same three steps, whether it holds one item or ten.
PICK
Hands-free integrations send each new order straight to our warehouse management system, where it’s grouped into a batch for our pickers.
PACK
Each order is checked, verified by a second person, and packed to your specifications.
SHIP
Your package is rate shopped, labeled, and handed to the carrier, the same day if the order comes in by the 1 PM EST cutoff.
PROJECT SUPPORT
When you outsource pick and pack to PSI, you get a dedicated team that knows your business, your products, and your customers.
A Dedicated Account Manager
You have an assigned account manager as your single point of contact, someone who knows your account and can make things happen quickly.
A Team Trained on Your Brand
Behind your account manager is a fulfillment team trained specifically on how your orders should be picked and packed, so every shipment goes out the way you want it.
Fast, Owner-Level Response
We built our reputation on responsiveness. From your first conversation, you deal directly with people who can make decisions, not layers of bureaucracy.
An Easy Switch
Whether you’re outsourcing for the first time or leaving your current 3PL, we make onboarding simple and cost-effective, so your orders keep moving without disruption.
REPORTING & ANALYTICS
Great fulfillment should not be a black box. Our technology gives you complete, real-time visibility into your orders and inventory, whenever you want it.
Real-Time WMS Access
Get complete visibility of your orders and inventory levels at any time through our warehouse management system.
View Orders 24/7
When an order is placed, you see it in real time in our WMS. View, add, edit, filter, and sort orders around the clock.
Live Inventory Visibility
Check your inventory levels and see exactly what is available or out of stock, in real time, across every channel you sell on.
Custom Re-Order Points
Set custom re-order points and get notified automatically when it is time to restock, so you never run out.
Reporting to Grow On
Generate reports that help you forecast product needs, analyze order volumes, and make smarter purchasing decisions.
Why Brands Choose PSI for Pick & Pack
Your brand travels in every box we pack, so the details on our floor matter. Here is what sets PSI apart:
- Family-owned since 1986, with 40 years in business and 100+ years of combined team experience.
- 99.97% order accuracy, with second-person verification on every order.
- Same-day shipping on orders received by 1 PM EST.
- A floor team with an average tenure of more than ten years, so accuracy holds steady at volume and through peak seasons.
- Bilingual management, so the floor understands the why behind your instructions, not just the what.
- Simple, transparent pricing with no nickel-and-diming.
How to Know If PSI Is the Right Pick & Pack Fit for You
Our pick and pack warehouse services work best for D2C brands with small, fast-turning products and steady volume, typically 500 or more orders a month. Many of the brands on our floor sell cosmetics, health and beauty products, or supplements, though we pick for other categories too when the profile fits. B2B, retail, and Amazon orders can run alongside your direct-to-consumer orders, provided D2C remains the core of your business. Not sure where your brand lands? A short call will tell you, and if we’re not the right match, you’ll hear it from us first.
NEXT STEPS
Reach out to us if you are ready for more.
Pick & Pack Services FAQs
What Does Pick & Pack Include at PSI?
Pick and pack covers pulling the right items from your inventory, packing them, and preparing them to ship. At PSI, it runs from batching and picking through verification, packing, and rate-shopped shipping with tracking.
How Are Pick & Pack Services Priced?
Pick and pack itself comes down to three fees: per order, per item, and per SKU. Storage is charged per pallet or per SKU, and there’s a nominal monthly management fee. That’s the full picture. Our free fulfillment cost analysis uses your order history to put real numbers on your costs, with a business case in 24 to 48 hours.
Can You Handle Multi-Item Orders & Kits?
Yes. Multi-item orders go through the same picking, checking, and verification steps as single-item ones. Our kitting and assembly team puts together bundles and kits, and identical orders such as subscription boxes can run through batch shipping and subscription fulfillment.
Can You Use My Branded Packaging and Add Inserts?
Yes. We pack in your branded boxes and mailers and can add inserts, samples, or small gifts to any outbound order. If you need packaging designed or sourced, our team can handle that too.
Is There a Minimum Order Volume?
Our usual starting point is about 500 orders a month. Brands just below that line can still be a good match, especially if their products are small and move quickly.